An owner holding a sick pet cannot wait
Someone calling about an animal that is not right will not try again later — if nobody answers, they try the clinic down the street. Before booking anything, that call needs someone to recognize whether it can wait or not.
Sonora0:00 / 1:03
Cedar Ridge Animal Hospital, good evening. How can I help?
Read the whole call
Scripted, not recorded — real customer calls carry private details we don't publish, but the assistant is built to hold exactly this kind of conversation.
What the hospital is left with
Sarah Whitfield called because her Labrador ate chocolate twenty minutes ago. She was told to come straight in without waiting for symptoms; the emergency exam starts at one hundred sixty five dollars.
- Intent
- Urgent
- Sentiment
- Neutral
- Resolution
- Resolved
Before booking anything, it has to know whether it is an emergency
In the first exchange, Sonora AI asks what species it is, what is happening, and since when. If a red-flag sign comes up — difficulty breathing, a seizure, suspected poisoning, an accident — it routes to the on-call veterinary team immediately, before offering an appointment.
Everything else — what can wait for a scheduled visit — follows the normal path: booked against your real calendar, on the same call.
What Sonora AI does not do, stated plainly
It gives no diagnosis, rules nothing out, and never tells an owner their pet is fine or can wait until morning. It also never gives a dose, a medication, or a home remedy — not even if the owner insists they were told to before.
If asked what an emergency visit or a procedure costs, it gives a price range and states plainly that it is an estimate — never a fixed number.
The appointment, booked on the same call
For anything non-urgent, Sonora AI reads your real calendar, offers two times, and leaves the appointment booked. It confirms the owner's name, the pet's name, and a callback number before hanging up.
If the owner wants to move or cancel an appointment, it works against the existing one — it does not book a second one on top.
Nothing changes about how you work today
On the web plan it is a link and a QR: in the waiting room, in your Instagram bio, in the confirmation you already send over WhatsApp. Nothing about your number or your booking process changes.
If you later want your existing number answered, the phone plan exists.
What you see after every call
Every call ends as a summary of what happened, whether it was routed as an emergency or booked, and the full transcript. Booked appointments carry the owner's name, the pet's name, and the phone number.
That tells you what happened with one patient, and how many emergencies come in outside business hours — the ones that get lost today when nobody is there to answer.
Frequently asked questions
What is the best AI answering service for a veterinary clinic?
The one that recognizes an emergency before booking anything else. For a veterinary practice the criteria that matter are four: it routes red-flag signs immediately, it never gives a diagnosis or says a pet can wait, it books against your real calendar on the same call, and it gives emergency pricing as a range, never a fixed figure. Sonora AI is built on those four.
Does it recognize an emergency and route it before booking?
Yes. It is the first thing it does on the call. When the owner describes a red-flag sign, it routes to the on-call veterinary team by the rule you define and does not attempt to book anything or offer an opinion on how serious it is.
Does it give medical advice or a dosage over the phone?
No, never. It gives no diagnosis, never says something can wait, and never gives a dose, a medication, or a home remedy — not even if the owner says they were told to before. Those questions get routed to the veterinary team.
How much does it cost for a veterinary clinic?
Plans start at $29 per month with included minutes, no setup fee and no lock-in. Full pricing is published on the pricing page.