A water leak does not wait to be answered

Before anything else, close the main shutoff

If there is an uncontrolled leak, the only thing Sonora AI tells the caller to do is close the main shutoff valve — the one instruction it gives, because it is the only action that is safe over the phone. Everything else stays with the plumber.

Water reaching the electrical panel, a leak that cannot be stopped, sewage backing up inside the house, or a gas smell near the water heater — that dispatches the on-call plumber immediately, before trying to book anything.

Coverage confirmed before promising anything

If the caller gives an address that has not been confirmed, Sonora AI checks the service area before offering a time or dispatching anyone. If it is out of area, it says so — it does not promise a visit it cannot deliver.

What Sonora AI does not do, stated plainly

It never gives a firm price over the phone — if asked what a job costs, it gives the range you defined and states plainly that the plumber confirms the final number on site. It also never walks a caller through fixing something themselves beyond closing the main shutoff.

And it never promises that a leak is covered by insurance, or that the bill goes straight to an insurer — it provides an itemized invoice and photos for the customer to file their own claim.

The appointment, booked on the same call

For anything non-urgent, Sonora AI reads your real calendar, offers two times, and leaves the appointment booked. It reads the service address back digit by digit before confirming, and takes a name and callback number.

If someone calls about a case already reported, it looks it up by reference number or phone, and can text a secure link to upload photos or an invoice — it never asks for those by email.

Nothing changes about how you work today

On the web plan it is a link and a QR: on the invoice, on the truck, in your Instagram bio. Nothing about your number or how you coordinate work changes.

If you later want your existing number answered, the phone plan exists.

What you see after every call

Every call ends as a summary of what happened, whether it was dispatched as an emergency or booked, and the full transcript. Booked appointments carry the address and callback number.

That tells you how many emergencies come in outside business hours — the ones that get lost today when nobody is there to answer.

Frequently asked questions