A patient without oxygen cannot wait

Before anything else, it has to know whether it is an emergency

If the caller describes severe shortness of breath, chest pain, blue lips, confusion, or unresponsiveness, Sonora AI says it first: to call emergency medical services. It does not continue with routine questions.

An oxygen concentrator that has stopped or is alarming, a ventilator or suction unit fault, a patient down to their last portable cylinder or one that is leaking, a power outage in a home with electricity-dependent equipment, or a stuck bed or lift — all of that dispatches the on-call technician immediately, before booking anything.

The only instruction it gives

Sonora AI asks what backup the family already has — a spare cylinder, a second unit, a generator — and tells them to switch to it while the technician is on the way. That is the only equipment instruction it gives over the phone; everything else stays with the technician.

What Sonora AI does not do, stated plainly

It gives no medical advice, and it never says whether a symptom is related to the equipment. It never changes, suggests, or comments on a prescribed setting — flow rate, pressure, oxygen percentage, bed angle — those questions go straight to the prescriber.

It never confirms whether something is covered by insurance, and never estimates what an insurer pays — it checks coverage and states only what that check returns. It also never discusses a patient's equipment, diagnosis, or account with anyone who is not the patient or a listed caregiver — it takes a message instead.

The delivery or service call, booked on the same call

For new setups, mask and supply replacements, filter changes, bed and mobility deliveries, and pickups, Sonora AI reads your real calendar, confirms coverage, and leaves the visit booked. It confirms the arrival window, who will be home, and access to the property before hanging up.

If someone calls about a case already reported, it looks it up by reference number or phone, and can text a secure link to upload photos, an invoice, or a prescription — it never asks for those by email.

Nothing changes about how you work today

On the web plan it is a link and a QR: on the invoice, on the truck, in your Instagram bio. Nothing about your number or how you coordinate changes.

If you later want your existing number answered, the phone plan exists.

What you see after every call

Every call ends as a summary of what happened, whether it was dispatched as an emergency or booked, and the full transcript. Booked visits carry the address and callback number.

That tells you how many respiratory emergencies come in outside business hours — the ones that get lost today when nobody is there to answer.

Frequently asked questions