A stranded car cannot wait to be answered

Safety, before anything else

Sonora AI asks first whether the caller and any passengers are out of the traffic lane and safe — nothing else happens until that is answered. For a collision, an injured person, smoke or fire, or a vehicle stopped in a live lane, the first thing it says is to call emergency services.

Any car stranded on the road gets dispatched immediately, whatever the fault — it never waits. If the caller is alone at night on the shoulder, has children or a pet in the vehicle, or the weather is bad, that call is flagged as priority for dispatch.

The exact location, before sending a truck

Highway and direction, the nearest exit or mile marker, or a street address with a cross street — Sonora AI needs the precise location before confirming anything. If the area has not been confirmed, it checks coverage before promising a truck; if it is out of area, it says so.

The vehicle, before choosing the truck

Year, make, model and colour, whether it is drivable, whether it is in gear or the wheels are locked, whether it has aftermarket wheels or low clearance — all of that determines which truck to send and changes the answer. For anything that is not a roadside emergency — equipment transport, moving a car between two addresses, an auction or dealer delivery — it offers two windows and books the appointment instead of dispatching.

What Sonora AI does not do, stated plainly

It never gives a firm total over the phone — if asked what it costs, it gives the range you defined and states plainly that the final cost depends on distance and equipment, confirmed by the driver before hooking up. It never promises that a motor club, insurer, or dealership will pay for the tow — it takes the membership or claim number and lets the office confirm with them directly.

It never promises the vehicle will not be damaged, or that a particular truck can take it before the driver has seen it — all-wheel drive, low clearance, or aftermarket wheels change the answer. And it never walks a caller through jump-starting, refuelling, or unlocking a vehicle themselves.

The destination, confirmed before dispatch

Repair shop, home, or yard — Sonora AI confirms the destination before sending the truck, and says plainly that storage charges start if nobody is there to receive the vehicle. For a vehicle already towed or impounded, it does not discuss release conditions or fees over the phone — it transfers the call.

What you see after every call

Every call ends as a summary of what happened, whether it was dispatched as an emergency or booked as scheduled transport, and the full transcript. Scheduled appointments carry the vehicle and both addresses.

Frequently asked questions