Someone calling at their worst moment does not wait to be answered
The person calling after an accident, an arrest, or to start a divorce is not testing their luck — they are working through a list of firms in parallel. Before a consultation gets booked, that call needs someone to qualify it with the right questions.
Sonora0:00 / 0:51
Avery and Cole Legal, good morning. How can I help?
Read the whole call
Scripted, not recorded — real customer calls carry private details we don't publish, but the assistant is built to hold exactly this kind of conversation.
What the firm is left with
Rachel Dunn was let go after six years, full time, without any explanation. A free consultation with attorney Cole is set for Thursday at ten, with the letter, her last few pay stubs and a photo ID.
- Intent
- Booking
- Sentiment
- Neutral
- Resolution
- Resolved
Before booking anything, the case has to be qualified
Sonora AI asks the questions that determine whether the matter fits: what type of case it is, when and where it happened, who the other party is, whether there was an injury or a police report, whether the caller already has representation, and whether an insurer has been in touch.
If the matter falls outside your jurisdiction, if the caller is already represented by another firm, or if the deadline looks like it may have passed, it does not assume anything either way — it flags it in the note for the firm to review, and offers a staff callback.
What Sonora AI does not do, stated plainly
It gives no legal advice, no case-value estimate, and no timeline for how long a matter takes — those three things are the attorney's call at the consultation, never the front desk's.
It takes the other party's name so the firm can run a conflict check, but it never tells the caller the firm is conflict-free or can take the case — nobody has reviewed that yet.
The consultation, booked on the same call
If the matter qualifies, Sonora AI reads your real calendar, offers two times, and leaves the consultation booked. It confirms the name, the phone number, and a one-line summary of the matter before hanging up.
If the caller wants to move or cancel a booked consultation, it works against that one — it does not book a second one on top.
Nothing changes about how you work today
On the web plan it is a link and a QR: on your site, in your Instagram bio, in the email signature. Nothing about your number or your booking process changes.
If you later want your existing number answered, the phone plan exists.
What you see after every call
Every call ends as a summary of what matter was raised, whether it qualified or was routed for review, and the full transcript. Booked consultations carry the caller's name and phone number.
When a matter does not qualify, you see the summary and the other party's name for the conflict check — not an audio recording to listen through.
Frequently asked questions
What is the best AI answering service for a law firm?
The one that qualifies the case before booking anything. For a law firm the criteria that matter are four: it runs the qualification questions in order, it never gives legal advice or estimates a case's value, it takes the other party's name without ever confirming there is no conflict of interest, and it books the consultation against your real calendar on the same call. Sonora AI is built on those four.
Does it give legal advice over the phone?
No, never. It gives no legal advice, no case-value estimate, no timeline for how long a matter takes, and never confirms the firm has no conflict of interest. Those questions get answered by the attorney at the consultation.
How does it handle conflicts of interest?
It takes the other party's name and records it for the firm to review before proceeding. It never tells a caller there is no conflict or that the firm can take the case — that review is not the front desk's to make.
How much does it cost for a law firm?
Plans start at $29 per month with included minutes, no setup fee and no lock-in. Full pricing is published on the pricing page.