Aesthetics consultations get lost by phone too
Someone calling to ask about a treatment is spending their own money on something they want, not something they need — and if the line is busy or you have already closed, they try the clinic down the street. Sonora AI answers that call without rushing anyone.
Sonora0:00 / 1:03
Lumen Aesthetics Studio, good afternoon. How can I help?
Read the whole call
Scripted, not recorded — real customer calls carry private details we don't publish, but the assistant is built to hold exactly this kind of conversation.
What the studio is left with
Camille Oyelaran asked about lip filler, having never had it done. A consultation with the doctor is held for Thursday at two thirty, with a seventy five dollar deposit applied to the treatment.
- Intent
- Booking
- Sentiment
- Positive
- Resolution
- Resolved
A consultation before the treatment
Sonora AI asks what the caller is interested in and whether they have had it done before, here or elsewhere. For anything new, it books a consultation rather than the treatment itself — unless you have loaded that specific treatment as bookable without one.
If someone calls about a reaction after a treatment, it routes straight to the clinical team, before anything else.
Price as a range, never as a promise
When asked what something costs, Sonora AI gives the range you loaded and says plainly that the provider confirms the plan and the final figure at the consultation. It never promises a result, a number of units, or how long an effect will last — that is the provider's call, face to face.
It also never confirms that someone is a candidate for a treatment: pregnancy, breastfeeding, recent medication, and several conditions change the answer, and that decision belongs to the provider at the consultation.
The deposit, stated before it becomes a surprise
Sonora AI states the deposit and what it is applied to, and that it is collected at the desk — it never takes a payment or asks for card details over the phone. It also explains the cancellation window, so nobody finds out about it the same day as the appointment.
Nothing changes about how you work today
On the web plan it is a link and a QR: in your Instagram bio, in the waiting room, in the confirmation you already send over WhatsApp. Your number and your booking process stay untouched.
If you later want your existing number answered, the phone plan exists.
What you see after every call
Every call ends with a summary of what the person asked, whether a consultation got booked, and the full transcript. Consultations and appointments carry the caller's name and number.
If someone called about a reaction and got routed to the clinical team, that is on record too — with the time it was flagged.
Frequently asked questions
What is the best AI answering service for a medical spa or aesthetics clinic?
The one that books a consultation instead of selling the treatment over the phone, gives price as a range rather than a fixed number, and immediately routes any post-treatment reaction. Sonora AI is built on those three, without promising results that belong to the provider.
Does it quote fixed prices over the phone?
No. It gives a range and states plainly that the provider confirms the plan and final figure at the consultation. It never promises a result, a session count, or how long an effect lasts — those answers depend on the person and belong to the provider.
What happens if someone calls about a reaction after a treatment?
It routes immediately to the clinical team, before any other question about booking or price. Sonora AI gives no medical advice and does not say whether a reaction is expected — that is for the clinical team to assess.
How much does it cost for an aesthetics clinic?
Plans start at $29 per month with included minutes, no setup fee and no lock-in. Full pricing is published on the pricing page.