A gas smell does not wait to be answered

Before booking anything, it has to know whether it is an emergency

In the first two exchanges, Sonora AI tells an emergency apart from routine work. A gas smell, a carbon monoxide alarm, a burning smell, active flooding, or no heat with an infant, an elderly person, or someone with a medical condition at home — that dispatches the on-call technician immediately, before offering an appointment.

Everything else — what can wait for a scheduled visit — follows the normal path: booked against your real calendar, on the same call.

Coverage confirmed before promising anything

If the caller gives an address that has not been confirmed, Sonora AI checks the service area before offering a time or dispatching anyone. If it is out of area, it says so — it does not promise a visit it cannot deliver.

What Sonora AI does not do, stated plainly

It never gives a firm price over the phone — if asked what a job costs, it gives the range you defined and states plainly that the technician confirms the final number on site.

It also gives no trade folklore: how long a part usually lasts, whether one brand is better than another, when a replacement part will arrive. And it never walks a caller through fixing something themselves — gas lines, an electrical panel, or refrigerant always stay with the technician.

The appointment, booked on the same call

For anything non-urgent, Sonora AI reads your real calendar, offers two times, and leaves the appointment booked. It reads the service address back digit by digit before confirming, and takes a name and callback number.

If someone calls about a case already reported, it looks it up by reference number or phone, and can text a secure link to upload photos or an invoice — it never asks for those by email.

Nothing changes about how you work today

On the web plan it is a link and a QR: on the invoice, on the truck, in your Instagram bio. Nothing about your number or how you coordinate work changes.

If you later want your existing number answered, the phone plan exists.

What you see after every call

Every call ends as a summary of what happened, whether it was dispatched as an emergency or booked, and the full transcript. Booked appointments carry the address and callback number.

That tells you how many emergencies come in outside business hours — the ones that get lost today when nobody is there to answer.

Frequently asked questions