Product losing temperature cannot wait to be answered

What's failing, exactly

In the first exchange, Sonora AI establishes what is failing, what is inside it, and what the equipment is reading now versus what it should read.

Dispatched immediately for anything holding product

Any box holding food, vaccine, or product that is out of range or climbing; a refrigerant leak the caller can smell or hear, or frost on a suction line with the space warming; a rack or process chiller down at a plant, distribution centre, or grocery; loss of cooling in a pharmacy, laboratory, or blood or vaccine storage; or an ammonia system alarm, treated as a life-safety emergency — all of that pages the on-call technician immediately.

The only instruction it gives

Sonora AI tells the caller to move product to a working box or a rental unit if they have one, and to keep doors shut. That is the only operational instruction it gives over the phone.

What Sonora AI does not do, stated plainly

It never coaches anyone through a repair, a defrost cycle, a reset, or a refrigerant question, and never tells them to top up refrigerant. It never quotes a repair price — it gives the range you defined and states plainly that the technician confirms the exact price on site. It never promises product is still safe to sell or serve — that is the customer's call and their health authority's. And it never promises a part is in stock or that a compressor can be replaced that same night.

Planned work, booked on the same call

A box holding range but running long, an ice machine failure, door or gasket damage, or a case that iced up but is recovering — Sonora AI books the earliest available slot.

What you see after every call

Every call ends as a summary of what happened — whether the on-call technician was paged or a visit was booked — and the full transcript.

Frequently asked questions